Application Support Specialist
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| Job Type | Permanent Full Time |
| Area | North Rhine-Westphalia, Germany, Germany |
| Sector | Product - Support |
| Salary | €60,000 - €70,000 |
| Start Date | |
| Advertiser | Kaine Newman |
| Job Ref | KN09 |
| Job Views | 1259 |
- Description
Application Support Specialist
North Rhine-Westphalia, Germany – Relocation support provided.
€60,000-€70,000
As a Product Engineer, you'll be a key player in making sure our client’s products run smoothly and satisfy their customers. Providing technical training, responding to support inquiries, and working with other teams to enhance product performance and customer experience will be some of your duties.
What you’ll be doing:
- Provide service professionals and marketers with thorough technical training on the products.
- Action any support ticket requests quickly and accurately and document any solutions.
- Work closely with other teams to research and further develop the products based on feedback given by customers.
- Assist local teams with problem-solving and escalation management by providing experienced second-line help for escalations and challenging issues.
- Help other teams with the set up and instillation of new machinery.
- To optimise support procedures, keep thorough documentation and set up effective procedures.
- Serve as a key partner in projects, offering insightful contributions and working closely with the team for any improvement on products.
- Become an integral part of projects to introduce new markets, collaborating closely with the sales team to ensure the success of product launches.
- Serve as a liaison between clients/field personnel and Research & Development to create improvement projects, utilising insightful field feedback to drive product improvements.
Your Profile:
- Have a degree/qualification in Electrical Engineering or in a similar field.
- Have A minimum of 3 years of experience in technical customer support.
- Be able to work with electronics and software components with ease.
- Clear communication skills.
- Strong English speaking and writing skills
Nice to Haves:
- Linux experience.
- Being able to speak another European language.
What we can offer you:
- Work in your own independent style.
- Opportunity to progress in your career and team.
- Attractive rewards that are performance-based.
- Various other benefits such as fitness memberships, free social drinks etc.
- The opportunity to work for a fast-growing global company!
Interested? Apply now!
